Returns & Refunds

RETURNS -


BEFORE making a return, contact us by email ( contact@kanojo.fr )

All your purchases can be refunded at the discretion of MODE-FREE-STYLE. Here are the return and refund conditions:

  • Items must be returned within 14 days of receipt of your order.
  • Items must be returned in their original packaging and in perfect condition.
  • You must not have worn or washed the items.
  • We have the right to refuse any return after a review of your request.
  • We will not be responsible for any error of address on the part of the customer.
  • Please note that sale items and gift cards cannot be returned or exchanged.
  • Bodysuits cannot be returned or exchanged for health and hygiene reasons.
  • All returns are at your expense. Please keep your proof of shipment until you receive your refund/exchange, in case your order gets lost on the way to Mode-Free-Style.




REFUNDS-

After returning your items, and after validation of your request, we will refund within 14 days maximum depending on your payment method.

The majority of our refunds are in the following cases:

  • After the return of an item for a size problem
  • Item not received 30 days after leaving our premises ( In the case of the situation related to the COVID-19 virus, the delay increases to 60 days )

In the event of a delivery error or problem with the delivery service in your country we can assist you in recovering your package but not refund you.