Delivery

Delivery is free regardless the amount of your order.
To provide an efficient delivery service, we send orders from Monday to Friday from our warehouses (Hong Kong, Japan, China), between 9am and 5pm.

Once the parcel leaves our warehouses, it is the postal service of your country that is responsible for it.



Estimated delivery time in working days.
  • UK /USA /France /Italy /Belgium /Netherlands /Australia /Canada /Japan /South Korea

    Free delivery

    4-12 working days

    Sweden /Brazil /Ireland /Austria /Russia /Finland /Portugal/Germany 

     Free delivery

    10-23 working days

    For the "rest of the world" please contact us by email: contact@kanojo.fr


Please take into account that the delivery time does not include the preparation time of your order, which is 1 to 3 working days. For example for a shipment to the UK you can estimate a delivery in 5 working days minimum and 15 working days maximum.
When your order is sent for delivery (the days following your order), you will automatically receive a tracking number by e-mail. You will then be able to track the details of your package directly on the website of your local post office after approximately 5 days. If you cannot find your tracking number, please send us an email: contact@kanojo.fr .
Once the order has been delivered, only the transport organisation is responsible for it.
You can receive several parcels for the same order
Size changes and refunds are accepted, please refer to this page for more details: Returns and Refunds
*Due to the Covid-19, please take into account the short delivery times*.